FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–14 business days depending on your location. You'll receive a tracking number by email once your order ships.

Do you ship internationally?
We currently ship within the United States. Stay tuned — we're working on expanding our reach.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also reach out to us via our Contact page for order status updates.

Can I change or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate requests before shipment.

Returns & Refunds

What is your return policy?
We want you and your pet to love every purchase. If something isn't right, please review our full Refund & Return Policy for details on eligibility and next steps.

My item arrived damaged — what do I do?
We're sorry to hear that. Please contact us within 7 days of delivery with a photo of the item and your order number, and we'll make it right.

Products

Are your products safe for pets?
We carefully curate our selection with your pet's well-being in mind. Each product is reviewed for quality before it's offered in our store. If you have specific concerns about an ingredient or material, feel free to reach out — we're happy to help.

How do I choose the right size?
Each product listing includes sizing guidance. When in doubt, we recommend measuring your pet and comparing to the size chart provided. Still unsure? Our team is happy to assist.

Do you restock sold-out items?
We do our best to restock popular items. If something you love is out of stock, contact us and we'll let you know when it's back.