Shipping policy
Shipping Policy
Every item we carry is curated for clean ingredients — safe for your whole household, pets included.
Shipping Rates: Shipping is calculated at checkout from the actual rate charged by the supplier shipping your item, and that shipping cost is added to your order total. We do not offer free shipping, and we do not mark shipping up. If your order contains items from more than one supplier, each item's shipping is calculated at checkout and combined into one total. A small number of items ship at a flat $5.95 rate, as shown at checkout.
Business days: All processing and delivery times on this page are in business days — Monday through Friday, excluding US holidays. Weekends do not count. For example, an order placed on a Friday evening will not begin processing until the following Monday, which counts as business day 1.
- Order Processing Time: Most orders are processed and shipped by their maker within 1-3 business days. Because every item ships directly from the maker who makes it, processing can occasionally take longer.
- Estimated Shipping Times: We ship within the United States only. After your order ships, delivery typically takes 3-5 business days.
- Multiple Packages: Because products are sourced directly from specialized partners, items in the same order may arrive in separate shipments.
- Tracking: Every item ships directly from the maker who makes it. Tracking is provided only when the supplier supplies it — not every order has carrier tracking, and a tracking number does not guarantee live carrier scans. If your order ships without tracking, or the tracking provided does not work, contact hello@plutoandlunaselect.com and we will check the status for you.