Refund policy

Return & Refund Policy

Every item in our store is made and shipped by an independent maker. If something isn't right with your order, email us at hello@plutoandlunaselect.com and we'll take care of it.

Every item we carry is curated for clean ingredients — safe for your whole household, pets included.

Cancelling an order
If you need to cancel an order, email us at hello@plutoandlunaselect.com as soon as you can. We'll request the cancellation from the maker right away. If the maker confirms your order has not shipped yet, your order will be cancelled and you will receive a full refund — including any shipping you paid — to your original payment method. If your order has already shipped, it can no longer be cancelled, but you can return it under the Returns section below once it arrives.

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@plutoandlunaselect.com. If your return is accepted, we'll email you a return shipping label, as well as instructions on how and where to send your package. If your item arrived damaged, defective, or incorrect, the return label is on us. For other returns, the cost of the return label will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you by email once your return is received and inspected. If your refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund to your account — most customers see it sooner.

In some cases, only a partial refund can be granted — for example, if an item is returned used, damaged after delivery, or missing parts of its original packaging.

Original shipping charges are not refundable on returns, except when the return is due to our error (a damaged, defective, or wrong item).

If more than 10 business days have passed since we approved your refund and it still has not appeared, please check with your bank first — then email us at hello@plutoandlunaselect.com and we'll help you track it down.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged, defective, or wrong items, we will arrange a replacement or a full refund at no cost to you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.